Water, Fire & Storm Restoration in Ferguson, MO

A mix of houses, apartments and rentals

Ferguson is a city in St. Louis County, and our office is in St. Charles. The housing includes older single-family homes on residential streets as well as apartment buildings and rental properties. When a loss strikes a multi-unit building, more people are affected: the owner, one or more tenants, neighbors upstairs or downstairs, and different insurers. We help with burst pipes, water damage, fire and smoke and related repairs, and the emergency line is open 24/7.

Frozen pipes in empty units

A unit that sits vacant between tenants is at risk during a cold snap. If the heat is turned down or off, the supply lines in exterior walls can freeze. When they thaw, a split lets water run for as long as nobody is there to hear it. By the time somebody notices a ceiling stain in the unit below, a great deal of water may have moved through floors and walls.

Owners and property managers can reduce the risk by keeping heat on and knowing where each shutoff valve is. If a break happens, shut off the water first, then call us. We extract the water and begin drying both the source unit and the one beneath. Our burst pipe page covers the details.

Landlords, tenants and insurers

Rental losses can get confusing. The building owner typically has a policy for the structure, and a tenant may have a renter’s policy for belongings. Each party may need records for a different reason. We keep photos, moisture readings and a clear list of what was removed from each unit.

Because we may deal with several people in one project, we try to explain who is responsible for what we do. We can work with insurers and bill them directly where a claim applies. The insurance page explains how that works.

Fire damage and protecting the building

After a fire, the structure may be left with broken windows, open doors or holes in the roof. Rain and trespassers can add damage within a day or two. Temporary covering protects what remains. After that, soot and smoke cleaning begins, and we work through the building room by room. See the fire and smoke page for the cleaning stages.

Rebuilding and returning units to use

For rental owners, getting a unit livable again matters. Our reconstruction service covers drywall, flooring, paint and trim once the structure is dry. For larger properties, the commercial page describes how we handle projects with several stakeholders.

What to document

If you manage or own the property, photograph each unit, note the date, and keep copies of notices and tenant contact. The process page shows the stages of a typical job.

Tips for property managers

Keep a list of shutoff locations for each building, post emergency instructions for tenants, and check vacant units regularly during cold weather. A short log of visits can help later if an insurer asks when a unit was last inspected. When something does go wrong, a clear point of contact saves time.

Nearby areas we serve

Close to Ferguson are Florissant, Dellwood and Berkeley. The St. Louis County overview lists all the communities we serve.